Terms & Conditions

Terms and Conditions

Interview deposits

To secure an interview with a Metro Resumes writer, you will need to pay a non-refundable interview deposit.

If you are unable to make your scheduled interview time, you can change your appointment up to 3 hours prior to the interview. Your writer will make every effort to schedule you in for their next available appointment.

If you cancel your interview within 3 hours of your appointment time, it will be at the discretion of your writer as to whether you are allowed a reschedule at no cost. If the appointment has been rescheduled more than once at short notice, your deposit may be considered to be forfeited.

Document formats
 

We use Microsoft Word to produce your documents. You will be able to change and edit your document as you see fit.

Document edits

We include one round of edits in your quote. It is your responsibility to prepare and provide full and accurate information to your writer at the time of interview. However, we understand that things can be missed at interview, so a round of edits are allowed.

Further to your included round of edits, if you have further information you want to include or edits that you did not ask for in your round of edits, it will be at the discretion of your writer whether an additional fee will need to be charged for the additional work.

Fabrication of material

We trust that everything you tell us is accurate. We cannot fabricate experience or qualifications.

Selection criteria examples

If you ask for a quote for a selection criteria response, our Client Managers will make a preliminary assessment about whether you seem like you would be considered for the role you want to apply for.

However, it is important that you judge for yourself whether you meet the selection criteria before investing in a professionally written response. For most positions you need to meet each and every one of the criteria to be considered. If in doubt as to whether a particular criterion is a hard requirement or a desirable one, we encourage you to ask the position contact directly before investing in a professionally written response.

If you are assigned a Metro Resumes writer for a selection criteria response, we will assume that you will be able to provide us with material for each criterion response. While our writers are highly skilled in working with you to identify examples from your past that address the criteria, we cannot fabricate material.